Timing

Production time and shipping time are separate. Carrier transit begins only after the order is completed and released by PrintMoi.

Transit dates supplied by carriers or displayed during checkout are estimates unless PrintMoi expressly provides a written guarantee.

Carrier Issues

Delivery may be affected by weather, transportation problems, sorting errors, labour disruption, remote destinations, volume, mechanical problems or other carrier circumstances.

PrintMoi will reasonably assist with lost, delayed or damaged shipment investigations but cannot control the carrier’s network.

Customer Responsibilities

Customers are responsible for providing a complete and correct shipping address and monitoring tracking information when available.

Additional costs caused by incorrect or incomplete addresses, refused deliveries, redirection or repeated delivery attempts may be charged where permitted.

For visible shipping damage, photograph the exterior packaging, shipping label, internal packaging and affected merchandise before discarding packaging whenever possible.

Pickup, Events & International Orders

Pickup orders are not ready until PrintMoi confirms production is complete.

Customers requiring products for a fixed event must disclose the deadline before ordering. Expedited courier service does not automatically expedite production.

Where international shipping is offered, customers may be responsible for duties, import taxes, brokerage, customs requirements and destination charges unless otherwise stated.