Refund, Return & Reprint Policy
Last Uptaded : August 12th 2026.
Table of Contents
Custom Products
Most PrintMoi products are made specifically for the customer. Custom products generally cannot be returned or exchanged solely because the customer changed their mind, ordered the wrong size or colour, supplied incorrect information, no longer needs the product, or approved an incorrect proof.
This does not affect rights or remedies that applicable law does not permit PrintMoi to exclude.
Production Errors & Claims
If PrintMoi manufactures a product materially differently from the approved order, contact us promptly. Depending on the circumstances, an appropriate remedy may include correction, replacement, reprint, partial refund, refund or another reasonable solution.
We ask customers to report visible problems within 7 calendar days of pickup or delivery whenever reasonably possible and provide the order number, description, quantity affected, clear photographs and any other information reasonably needed to investigate.
The seven-day request does not shorten a mandatory legal right that applies for a longer period.
What Normally Does Not Qualify
A free reprint normally will not be provided for an error visible on a customer-approved proof.
Reasonable colour differences between screens, materials, processes or production runs are not normally defects.
Garment fit is not normally a PrintMoi production error when the correct ordered product and size were supplied.
Normal wear, improper care, abrasion, chemical exposure, improper washing/drying, misuse or improper installation are not manufacturing defects.
Returns & Remedies
If you believe an item is defective, stop using, washing, installing, reselling, distributing or altering it and contact PrintMoi.
Do not return merchandise without authorization. PrintMoi may require affected goods to be returned or made available for inspection.
Approved refunds are normally issued to the original payment method when practical. Unless required by law or expressly agreed, a customer is not entitled to both a complete free replacement and a full refund for the same affected merchandise.